FAQ

Below is an operational overview addressing common customer questions.

Are all products immediately available?
Availability shown on product pages reflects current inventory data. If stock discrepancies occur due to system synchronization delays, customers will be notified promptly.

Do items require assembly?
Certain furniture products require partial or full assembly. Assembly requirements, when applicable, are noted within product descriptions.

Can orders be canceled?
Cancellation requests may be considered prior to shipment processing. Once fulfillment preparation begins, cancellation cannot be guaranteed.

How are large items delivered?
Oversized products may ship through freight services. Delivery may be curbside and appointment-based depending on carrier procedures.

What if a shipment arrives damaged?
Visible external damage should be documented upon delivery and reported within 48 hours. Supporting photos may be requested for review.

Do colors match product photos exactly?
Minor differences in tone may occur due to lighting conditions, screen settings, and production batches.

Is signature confirmation required?
Certain high-value shipments may require signature confirmation depending on carrier policies.